Capitalize on Complaints

Mar.16.2017

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar Customers who believe that you care, you listen, you take responsibility for a mistake or bad experience, and fix the mistake, are customers who will shout …
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LOW-HANGING FRUIT?

Feb.27.2017

3 PRINCIPLES OF CROSS-SELLING/UP-SELLING Thank you to Patrick Flanagan of the Flanagan Training Group for sharing these 3 principles Earlier this year, one of my clients conducted a customer satisfaction survey. The number one response was, “I want a knowledgeable salesperson helping me.” I asked my client how she was interpreting that response. She said …
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Free Guide: 102 Marketplace Ministry Ideas

Feb.22.2017

FREE E-BOOK From C12 Group Central Texas:  102 Ministry Ideas! 102 Ministry Ideas is simple to use, applicable to businesses of any size, and has proven to be very successful in the process and practices of companies beginning or expanding marketplace ministry. It is filled with practical ideas to help minister to your staff, clients, vendors, and …
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The C12 Key Players Program — Team Leadership Training

Feb.07.2017

Key Players Groups are offered as a service to C12 Group members to help them develop the key staff, leadership talent and potential general management successors resident within each C12 member company. These staff members participate in team leadership training that is similar to what their business Owners and CEOs experience. In this way, the …
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WRITING EFFECTIVE MISSION AND VISION STATEMENTS

Jan.30.2017

FREE E-BOOK: DEFINE REALITY. EMPOWER SUCCESS. With a mission and vision statement in place, increased engagement in the development of strategies, plans, and objectives will align your company culture. The deployment of high level expectations into short and mid-term operating plans is where leadership and management meet.  The initiatives in this e-book have proven successful …
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Align Your Company Culture with a Mission and Vision Statement

Jan.24.2017

As a Christian leader of your company, are you a watch or a compass? A watch is solely focused on accuracy. It has only one concern:  keep things running. However, a compass serves as a faithful, reliable guide to ensure no matter where you’ve been, you will arrive at your desired destination – a successful, …
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Why Does Your Company Exist?

Jan.17.2017

As Biblical Christians, we believe that “We are God’s workmanship, created in Christ Jesus to do good works, which God prepared in advance for us to do”(Eph 2:10). We also view ourselves as stewards of the resources and opportunities He has entrusted to us. This helps us to see our firm and our own roles …
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Motivation: What Works?

Jan.17.2017

Let’s think more deeply about motivation and performance from our team members’ perspective. Self-motivation typically relies on the right employees accurately answering three basic questions: “What’s my job?” Not always as simple and clear as we think. “How am I doing?” Again, a simple request and basic management responsibility. “Why is my work important to …
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7 Qualities of an Effective Christian Mentor

Dec.26.2016

Whether you are looking to be mentored or have been asked to mentor, don’t confuse mentoring with teaching. Mentoring flows from life experience combined with knowledge. It doesn’t need to be academic to be effective. Teachers impart knowledge and may or may not edify in the process, but mentors impart life and will always edify. …
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